Last updated: 23 August 2026

TO CONFIRM BEFORE FINAL LAUNCH: delivery areas, carrier(s), dispatch cut-off times, standard delivery windows and chilled/temperature-controlled packaging procedure.

This Shipping Policy applies to orders placed with K8C CASPIAN D.O.O. BEOGRAD (VRAČAR) through the CASPIAN online store.

1. Delivery availability

Available delivery destinations and delivery methods are shown on the website and/or at checkout. If a delivery option is not available for the address entered at checkout, the order cannot be shipped using that option.

2. Delivery charges

Any applicable delivery charge is shown before an order is submitted. Delivery charges may depend on destination, order value, selected service and other operational factors displayed at checkout.

3. Dispatch and delivery estimates

Where dispatch or delivery estimates are provided, they are estimates unless a specific binding deadline is expressly stated or required by applicable law. Orders may require processing before dispatch. We will take reasonable steps to notify the customer if a material delay becomes known to us.

4. Perishable products

Caviar is a perishable food product. Orders should be received promptly and products should be handled and stored in accordance with the storage instructions shown on the packaging or supplied with the order. Any delivery and packaging procedures used by CASPIAN are intended to support appropriate product handling during transit, subject to the confirmed delivery method and operational procedure.

5. Delivery address and receipt

Customers are responsible for providing a complete and accurate delivery address and contact information. If delivery cannot be completed because the information supplied is incorrect, incomplete or no recipient is available, additional delivery arrangements or charges may apply where permitted by law and where reasonably incurred.

6. Delays and events outside our control

Delivery can be affected by events outside our reasonable control, including carrier disruptions, severe weather, traffic restrictions, public authority measures and other exceptional circumstances. This section does not limit any mandatory rights that apply where delivery is delayed beyond a legally required period or an agreed binding deadline.

7. Damaged, incorrect or delayed deliveries

If an order arrives damaged, appears to have been mishandled, contains the wrong product, or there is another delivery problem, contact us as soon as reasonably possible at office@k8c.rs or +381 62 272 217. Please include the order number and, where relevant, photographs or other information that can help us assess the issue. Your rights in relation to damaged, defective, incorrect or non-conforming goods are governed by applicable law and our Refund Policy.

8. Contact

K8C CASPIAN D.O.O. BEOGRAD (VRAČAR)
Kneza Miloša 23, Belgrade (Vračar), Serbia
Email: office@k8c.rs
Phone: +381 62 272 217