Last updated: 23 August 2026

This Privacy Policy explains how K8C CASPIAN D.O.O. BEOGRAD (VRAČAR) ("CASPIAN", "we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, place an order, contact us, create or use a customer account, or otherwise interact with our online store and services.

1. Who we are

Legal name: K8C CASPIAN D.O.O. BEOGRAD (VRAČAR)
Registered address: Kneza Miloša 23, Belgrade (Vračar), Serbia
Company registration number: 22183931
Tax identification number (PIB): 115617109
Email: office@k8c.rs
Phone: +381 62 272 217

2. Information we collect

Depending on how you use the website and services, we may collect information such as your name, billing and shipping address, email address, phone number, account details, order and transaction information, communications with us, and technical information about your device, browser, IP address and use of the website.

Payment information is processed through the payment methods and payment service providers made available at checkout. We may receive transaction status and related payment information necessary to process and administer an order, but payment providers may process certain payment data directly under their own privacy terms.

3. How we use personal information

We may use personal information to process and fulfil orders; arrange delivery; communicate about orders and customer service requests; maintain customer accounts; prevent fraud and protect the security of the website; improve our website, products and services; comply with legal, accounting and regulatory obligations; establish, exercise or defend legal claims; and send marketing communications where permitted by applicable law or where you have provided the required consent.

4. Legal grounds for processing

Where applicable, we process personal information because it is necessary to perform a contract with you or take steps at your request before entering into a contract, to comply with legal obligations, for our legitimate interests where those interests are not overridden by your rights, or on the basis of consent where consent is required.

5. How we share information

We may share personal information only as reasonably necessary with service providers that support our business, including Shopify as our e-commerce platform provider, payment processors, delivery and logistics providers, hosting and IT providers, analytics and security providers, professional advisers and public authorities where disclosure is required by law. These parties may process information in accordance with their own legal obligations and contractual arrangements.

6. Shopify

Our online store is powered by Shopify. Information submitted through the store may be processed by Shopify in order to provide the e-commerce platform and related services. Shopify may process data in countries other than your country of residence. You can review Shopify's own privacy information through Shopify's official privacy pages.

7. Cookies and similar technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, maintain security, understand website usage and, where permitted, support analytics and marketing. Where applicable law requires consent for non-essential cookies, those technologies should be used in accordance with the consent choices made available on the website.

8. International transfers

Some service providers may process personal information outside Serbia or outside the country in which you are located. Where required, appropriate safeguards are used for international transfers in accordance with applicable data protection law.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilment of contracts, customer support, accounting, tax, legal and regulatory obligations, dispute resolution and security. Retention periods may differ depending on the type of information and the applicable legal requirements.

10. Your rights

Subject to applicable law and any relevant limitations or exceptions, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability of information, and withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with the competent data protection authority.

To exercise a privacy right or ask a privacy question, contact us at office@k8c.rs.

11. Marketing communications

If you receive marketing communications from us, you can opt out by using the unsubscribe method provided in the communication or by contacting us. Opting out of marketing does not prevent us from sending service or order-related communications where necessary.

12. Security

We use reasonable organisational and technical measures intended to protect personal information. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

13. Children's privacy

Our online store is not intended for children to make purchases independently where they do not have the legal capacity required under applicable law. We do not knowingly seek to collect personal information from children contrary to applicable law.

14. Third-party links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties and recommend reviewing their privacy notices before providing them with personal information.

15. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements. The current version will be published on this page with the updated date.

16. Contact

K8C CASPIAN D.O.O. BEOGRAD (VRAČAR)
Kneza Miloša 23, Belgrade (Vračar), Serbia
Email: office@k8c.rs
Phone: +381 62 272 217