Last updated: 23 August 2026

TO CONFIRM BEFORE FINAL LAUNCH: complaint reporting window, return address if different from the registered office, and internal refund processing timeline.

This Refund Policy applies to purchases from K8C CASPIAN D.O.O. BEOGRAD (VRAČAR) through the CASPIAN online store. Nothing in this Policy excludes or limits mandatory consumer rights under applicable law.

1. Perishable food products

Caviar is a perishable food product. A statutory right to withdraw from or return a distance purchase may be excluded or limited where applicable law provides an exception for goods liable to deteriorate or expire rapidly, or where another food-safety or hygiene exception applies. This does not affect mandatory rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to the contract.

2. Problems with an order

If you receive a damaged, defective, incorrect or otherwise non-conforming product, contact us as soon as reasonably possible at office@k8c.rs or +381 62 272 217. Please provide your order number, a description of the issue and, where relevant, photographs of the product and packaging. We may ask for additional information reasonably necessary to assess the complaint.

3. Product handling

Please retain the product, packaging, label and any relevant delivery materials until we advise you what is required for the complaint. For perishable products, follow the storage instructions on the packaging. A complaint may be affected if damage or deterioration occurs after delivery because storage or handling instructions were not followed, to the extent permitted by applicable law.

4. Assessment and available remedies

Once a complaint is assessed, the remedy will be provided in accordance with applicable law and the circumstances of the case. Depending on the applicable rights and what is reasonably possible, this may include replacement, price reduction, refund or another legally required remedy.

5. Returns

Do not send a perishable product back without first contacting us and receiving instructions. Where a physical return is required, we will provide the appropriate return instructions. Any return requirement will be applied consistently with product-safety requirements and mandatory consumer law.

6. Refunds

Where a refund is approved or legally required, it will normally be made using the original payment method unless another method is agreed or required. The time for funds to appear can depend on the payment provider and applicable legal requirements. We will not impose a term that reduces any mandatory refund right.

7. Delivery costs

Responsibility for delivery or return costs in connection with defective, damaged, incorrect or non-conforming goods will be determined in accordance with applicable law. For any other return that is lawfully accepted, applicable costs will be communicated before the return is arranged.

8. Contact

K8C CASPIAN D.O.O. BEOGRAD (VRAČAR)
Kneza Miloša 23, Belgrade (Vračar), Serbia
Email: office@k8c.rs
Phone: +381 62 272 217
Company registration number: 22183931
Tax identification number (PIB): 115617109